It’s not bullsh*t
Quick! Before the very real power of empathy gets converted into hundreds of meaningless business offerings, let’s try to really understand and unleash it for substantive social change. That was the central idea in Jeff Leitner’s remarks to the annual conference of the Association of Performing Arts Presenters.
Leitner dug into how empathy resulting from shared experiences can be engineered and scaled. Incidentally, this introductory video was prepared for the conference, but never seen – thanks to every presenter’s nightmare: a complete meltdown of the audio-visual system.